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Analysis

Needs Analysis: Career Coach Training in Undergraduate Career Services

In this three month project, I was able to apply my coursework knowledge of learning in organizations and my analytical skills through an assessment of the career coach training program at the Indiana University Kelley School of Business Undergraduate Career Services Office.

Context

Time frame of project:                       

February - April 2018

Team members: 

This project was completed individually.

Scope of project:   

This project included: Multiple meetings with client, a project proposal, creation of the project methodology including a literature review, data collection, interviews, SWOT analysis, detailed final report and presentation to client.

Project Overview

This project gave me the opportunity to apply the concepts of learning in organizations from my coursework to a real organization. I selected to work with my current employer, the Undergraduate Career Services Office at the Kelley School of Business. After meeting with a member of management, it was requested that I perform a needs analysis on the career coaching training program. 

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The purpose of this project was to assess the current training methods for on-boarding new career coaches and address concerns about the learning efficiency and effectiveness of that training. Additionally, the project aimed to identify methods for improving the knowledge transfer from experienced career coaches to trainees and promote a growth mindset during the training process. 

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I created a three-phase project methodology including: Project Development, Data Collection and Analysis, and Final Product (highlighted in the Project Samples section below). Upon completion of the data collection and analysis portion, I presented findings, received feedback from my client and then presented to the key stakeholders.

Project Samples
Skills Gained

  • Client interaction and management

  • Development of data collection instruments

  • Qualitative analysis, including SWOT

  • Communication skills: Written with detailed final report and in-person presentation to the client 

  • Knowledge of learning methods in organizations 

Downloads
Needs Analysis: Final Report
Client Presentation
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